We will process a refund usually within 1 working day of receiving it, however during busy periods (sale, Christmas, launches) returns can take up to 10 working days to process. If you have returned your parcel using a service can be tracked , please provide us with the tracking or barcode number when enquiring about your return - you can also use this tracking number to check when your returned parcel has arrived with us.
Once your refund has been processed, please allow up to 10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over this. We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll contact you to arrange another form of payment.
If you think you have been refunded the wrong amount please contact firstname.lastname@example.org quoting your order number and the amount you believe you should be refunded and we’ll deal with this as a priority.
Please note the following may affect your refund:
If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
If the returned item has been returned in poor condition or is incomplete in any way (missing packaging/trims) we may refuse the refund, return the item back to you, or make a charge at our discretion for cleaning, replacement or repair.