User Menu


orders and accounts

do I need to create an account?

No - you don't need to create a customer account if you don't wish to! Signing up for an account will provide you with a variety of benefits such as lovelist creation and the ability to view your order history, amongst others. Once you have signed up, you will be able to visit your account area any time you want - this is where you go if you want to change your password or any other details, view your lovelist and previous orders.

I'm having trouble signing into my account

If for some reason you find you are unable to sign in please double check you are using the correct email address you used to sign up to our website. If you can't remember your password, just type your email address in to the 'Forgotten Password or Username' box on the sign-in page, and we'll help you reset it. Any passwords in our system are encrypted securely so we are unable to retrieve them for you - a reset is the safest way to gain access to your account. You can change your password at any time by logging into the member’s area using your email address and following the links.
If you have forgotten the email that you signed up with please contact us at and we will do our best to assist.
If you would like to change the email address linked to your customer account, please email us with your details and we can change this for you.

how do I pay for my order?

Payments may be made by credit or debit card, and ShopPay, ApplePay, GPay, PayPal and AfterPay. Some credit and debit cards are subject to validation and authorisation by both the card issuer and us. This is to help maintain security and prevent fraud.

when do you take payment?

We debit payment as soon as your order is placed. However, if you pay using Afterpay this will be divided into four instalments over 6 weeks.

my payment has not been authorised or has been declined

Please check your billing and card details and re-enter these if you think that you have made a mistake, or use an alternative payment method. Please remember also that even if a payment is not authorised some card issuers still reserve the money, meaning you can’t access those funds for a short period. Should your payment be declined, please contact your issuing bank in the first instance for advice.

I would like to change or cancel my order

Once your order has been placed, it is not possible to change or alter it. Please do advise us of any errors as soon as possible by emailing and we will do our best to assist accordingly.

You have the right to cancel your order for any item purchased from Irregular Choice. Please email who will be happy to assist. If we have already processed and shipped your order, you will need to return the order to us according to our returns policy.

part of my order is missing!

Sometimes it is not possible to send everything you've ordered at the same time or in the same parcel. If an item is missing from the delivery please get in touch with us at Let us know the order number and the product code or product name of the item you are missing and we will investigate for you.

my order appears to have been cancelled!

We reserve the right to cancel an order without warning if we suspect fraud or if we suspect the shoes are being bulk-bought to be re-sold. Please contact us at if you require further information. We also reserve the right to cancel any voucher codes we believe have been misused.

I haven't received any emails or newsletters from you!

Now we don’t want that do we! One of the most common reasons may be because your email service is marking emails from us as junk mail, and we may be sending them to your spam folder. To stop this from happening, please add “” to your email address book. If you checked this and are still not getting our fantastic newsletter, make sure you typed in the correct email address when you signed up with us. Just sign into your account to verify. If you have checked the above and still can’t work out why you’re not receiving our emails then please contact and we'll do our best to sort it out for you.

gift vouchers

can I return items that were bought using a gift card?

Yes, your right to return an item remains exactly the same regardless of whether you bought it with a gift card, a payment card, or a combination of the two. For your convenience, we’ll refund anything you paid for with your debit/credit card/Afterpay first, and then return the balance to your existing gift card for any remaining credit you are owed.

can I return an unwanted gift card that was given to me?

Unfortunately this is not possible, you should return it to the person who gave it to you. This does not affect your statutory rights.

can I use a discount code and a gift card together?

You will be able to use a discount code and gift card at the same time at checkout. If you are having any issues with this please contact

what do I do if my gift card has not been recieved?

Please get in touch with us at and we can look into this for you.

can I cancel a gift card?

It is only possible to cancel a gift card in accordance with our cancellation policy and returns policy. The purchaser must contact us via email to request a return/refund of their order.

shipping information

which courier company do you use?

We are currently using Australia Post for all deliveries.

can I send my order to my work address?

Our system allows you to select different delivery addresses, and this can include your work address. You are responsible for ensuring that any given delivery address is an acceptable place to receive your delivery - you are responsible for any loss after the delivery has been made so please only use a trusted address. If your parcel is delivered to a parcel drop or other third party, at point of delivery liability for the goods passes to the recipient.

do you deliver to hotels?

We can only deliver to a hotel if it is your permanent residence, or your place of employment.

has my order been shipped?

As soon as we have dispatched your order you will receive an email from us to tell you that your order has been processed and dispatched. You may receive additional emails and texts from us or directly from our couriers with tracking information, dependent upon which delivery service you selected at checkout.

Please contact tracking information if you have not received any and it can't be seen on your order status page.

my order has been returned to sender, will I have to pay to have it posted back out?

No, you will not be charged. We will be in touch to confirm your delivery address is correct once we receive your returned parcel so we can successfully redeliver it to you.

my order has been returned to sender but I no longer want it

If you have confirmed to us that you no longer want the order it will take a further 3-5 working days for the refund to be processed.

when will my order be sent?

We aim to dispatch orders within 48 hours, however Saturday, Sunday and Public Holidays are not working days, eg. if you order at 5pm on a Friday your order will be processed and dispatched on the following working day.

I need my order quick!

If you need your order really quickly please contact us at we will see what we can do for you.

returns, refunds and exchanges

how do I return an item?

If for any reason you are not completely satisfied with your purchase, you can return the item or items to us in their original condition within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size/colour/style if preferred. If your order is incorrect or faulty, please contact us straight away and we will arrange return of the goods. We offer a free returns service for full price items, sale items must be returned to us at your own cost - please refer to your local post office for advice on costs of returning items to us. Please follow the instructions on your return form to successfully place a return with us.

Please note: The returned goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods in event of loss or damage. Please complete the returns form included in your parcel and return your order to the returns address shown on our returns page. Some products are excluded from returns: earrings, tights, cosmetics.

I have lost my returns form

Please email us for a new one!

I have received a faulty item!

If the item you received is faulty, please contact us at, quoting your order number, your name and address, details of the product and the issue found, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us, and we will do our best to assist you!

have you received my return?

You can use the tracking number for your return parcel to check if it's been received - this is the quickest way to check!

when will I receive my exchange?

We will process your replacement item at most within 10 working days of receiving your parcel, however we usually process most in-stock exchanges within 48 hours. If we can't send your requested replacement item, we will refund you for the items returned. We can only exchange an item for stock we currently have available, however we can't set aside stock for exchanges in advance. If you need your exchange urgently, we recommend placing a new order for your required item, and returning the unwanted item for a refund.

when will I receive my refund?

We will process a refund at most within 10 working days of receiving your parcel, however most refunds are processed within 48 hours of receipt. Please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it. We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll contact you to arrange another form of payment.

I have been refunded the wrong amount!

If you think you have been refunded the wrong amount please contact your order number and the amount you believe you should be refunded and we’ll deal with it as a priority. Please note the following may affect your refund: delivery charges are only refundable if the goods are faulty and a refund is made. If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this. If the returned item has been returned in poor condition we may refuse the refund or make a charge for cleaning or repair.

product information and availibility

what size am I?

Naturally we want you to buy the right size, so please check out the sizing conversion information on our Size Guide page.

You will also find reviews from our customers on each product page, where you can get extra information on fit to help you choose the perfect size!

Irregular Choice footwear is graded using Womens Euro sizes only, so you will find only euro sizes are stamped on the shoe. The shoe box packaging, however, sometimes has dual sizes displayed, i.e Euro / USA sizes.

heel tips wear and care

The heel tips used by our factories are made to the recommended hardness to ensure good wear quality and yet not be too hard to cause slip problems. Given the nature and size of the heel tips, they will wear down depending on use. Also it is not uncommon that they may come off during wear. If a heel tip is missing or loose/worn, replace these ASAP to prevent damage to the shoe. We recommend that heel tips are also replaced before they wear down completely to ensure that the heels are not damaged. An increasing number of our styles are supplied as standard with spare heel tips where possible, and these can be refitted by your trusted local cobbler.

are your styles vegetarian or vegan?

If the item you received is faulty, please contact us at, quoting your order number, your name and address, details of the product and the issue found, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 28 days from receipt of the faulty item to return it to us, and we will do our best to assist you!

tell me about the flashing lights and sounds

Some of our styles have amazing extra features like lights and sounds! Woohoo! Most styles that feature light-up LED components have concealed, non-replaceable batteries, and an on/off switch. Full details and instructional videos for each style will be shown on the product page. If you need any further assistance, please contact us and we'll be happy to help!

For styles which have rechargeable batteries, each charge should take at most 2 hours. We don't recommend wearing any light-up styles in particularly wet weather, or submerging in water or puddles, for example, as this will damage the style and wiring. Micro USB cables are generally not provided with each style in an effort to minimise cable wastage (we hope that most people will already have a suitable cable at home already!).

the product I want to buy shows as in-stock but out of stock at checkout!

It sounds like you were beaten to the punch by another customer who managed to checkout successfully before you, and snag the last available item. Once an item has sold out, it may take a short while for the website to catch up and show this on the product page. You may still be able to add the item to your basket, however when you come to checkout it will check that stock is still available before allowing you to proceed - if the item has sold out in the interim you won't be able to place your order until the out of stock items are removed from your basket.

a product is showing as out of stock, will you be selling it again?

We know there is nothing worse than the item that you want being out of stock. Unfortunately we have to discontinue some styles at the end of each season to keep our product range fresh and exciting. If the product you want has sold out or is no longer available you may be able to sign up for a back in stock alert for that size/style on the product page and we will email you straight away as soon as the product becomes available. Alternatively you can check our main website for more stock.

I've seen one of your products advertised but can't find it online!

Just type the name of the item or its code into the search box at the top of each page and it will show you any matching results. If you can't find it, or you're not sure what you're looking for, please contact us at with as many details as you can remember and we will have a look for you.

can I recycle your products?

Shoes, clothes, bags and boxes can all be recycled. Recycling areas are often found in most supermarket forecourts. There are many charities that will gladly accept used shoes and clothing. It is not fair for us to list lots of different charities, as each charity is just as important as another. Simply walk down your local high street and we are sure you will find a great op shop looking for donations.

email us!

visit us!

419 Chapel Street, South Yarra, Melbourne, Victoria, Australia, 3141